Cash on Delivery (COD) in areas our couriers serve, and online payment on Maya Checkout when it is available at checkout: credit and debit cards, GCash, QR Ph, Maya and BillEase instalments. Business orders can also pay by bank transfer by arrangement.
Can I change or cancel my order after placing it?
You can cancel from your account while your order is pending or confirmed, before we start processing it. For a guest order, a change, or an order already being processed, contact us right away at hello@zayncomputercenter.com and we will help if it has not shipped yet.
Is it safe to pay online on your website?
Yes. Online payments are handled entirely by our accredited payment service provider (Maya Philippines, Inc.) on their secure payment page. We never see or store your card number or CVV.
Shipping & Delivery
How long does delivery take?
Orders placed before 2 PM on weekdays are processed the same day; later orders, the next business day. Within Cebu we usually deliver the same or next day. Elsewhere it depends on your area; see the Shipping page for current estimates.
How much is the shipping fee?
It depends on where you are and how heavy the parcel is, and checkout shows the exact fee before you pay. Current rates are on our Shipping page. Delivery within Cebu province is free on qualifying orders, and pickup from our store is free.
Do you ship nationwide?
Yes, we ship to all provinces in the Philippines via our partner couriers.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email that you can use to monitor your delivery.
Products & Warranty
Are all products brand new and genuine?
Yes. All products are brand new and sealed, sourced through Philippine distributors. We do not sell refurbished or gray-market items.
What warranty do the products come with?
Products carry their standard manufacturer warranty. Warranty periods vary by brand and product — details are listed on each product page.
How do I claim a warranty?
Contact us with your order number and a description of the issue. We will coordinate with the brand or distributor on your behalf.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for items that are defective, damaged, or incorrectly shipped. Items must be in original, unused condition with all packaging.
How long do refunds take?
Refunds are processed within 5–10 business days after we receive and inspect the returned item. GCash and Maya refunds are typically faster than card refunds.
