Privacy Policy – ZaynDigital

ZaynDigital ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect information you provide directly to us, including:

Name, email address, phone number, and shipping address
Payment information (processed securely via PayMongo — we do not store card details)
Account credentials (password stored as a secure hash)
Order history and product reviews

We also automatically collect certain information when you visit our Site:

IP address, browser type, and device information
Pages viewed, time spent, and referring URLs
Cookies and similar tracking technologies

2. How We Use Your Information

To process and fulfill your orders
To send order confirmations, shipping updates, and receipts
To respond to your inquiries and provide customer support
To improve our website and product offerings
To detect and prevent fraud or unauthorized activity
To comply with legal obligations

We will not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

3. Sharing of Information

We may share your information with:

Shipping couriers (name, address, phone) to fulfill your delivery
PayMongo for payment processing — subject to their privacy policy
Supabase for authentication and database hosting
Brevo (Sendinblue) for sending transactional emails
Law enforcement or regulators when required by Philippine law

4. Cookies

We use essential cookies to keep you logged in and maintain your cart session. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may affect site functionality.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Order records are retained for 7 years for tax and legal compliance. You may request deletion of your account and associated data at any time (subject to legal retention requirements).

6. Your Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Lodge a complaint with the National Privacy Commission (NPC)

To exercise your rights, email us at hello@zayndigital.com.

7. Security

We implement industry-standard security measures including HTTPS, encrypted passwords, and Row Level Security (RLS) on our database. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our Site or sending an email to your registered address.

10. Contact Our Data Protection Officer

For privacy-related inquiries, contact us at hello@zayndigital.com or write to: ZaynDigital, Metro Manila, Philippines.