Returns & Refunds
Your satisfaction matters to us. If something isn't right, we'll make it right.
7-Day Return Policy
You may request a return within 7 days of receiving your order. Items must be in their original, unused condition with all original packaging, accessories, and documentation included.
Eligible for Return
- ✓Item arrived defective or damaged
- ✓Wrong item was delivered
- ✓Item is significantly different from the product description
- ✓Item is missing parts or accessories as listed
Not Eligible for Return
- ✕Change of mind after delivery
- ✕Item has been used, installed, or opened (unless defective)
- ✕Damage caused by misuse or improper handling
- ✕Return request made after 7 days of delivery
- ✕Items marked as "Final Sale" or "Non-returnable"
How to File a Return
- 1
Contact Us
Email hello@zayndigital.com with your order number and a description (and photos if applicable) of the issue.
- 2
Await Approval
Our team will review your request within 1–2 business days and send you a Return Merchandise Authorization (RMA) if approved.
- 3
Ship the Item
Pack the item securely and ship it to our returns address. Include your RMA number on the package. We recommend using a trackable courier.
- 4
Inspection & Resolution
Once we receive and inspect the item, we will process your replacement or refund within 3–5 business days.
Refund Timeline
- GCash / Maya: 1–3 business days after approval
- Credit / Debit Card: 5–10 business days (depends on your bank)
- COD orders: Refunded via GCash or bank transfer
Still have questions about returns?
Contact Support